Your privacy is very important to us! This is why we make sure you are always in control of what we do with your personal information.
As technology and privacy laws are changing, we will occasionally update this policy. If you continue to use UrbnPress after these changes are posted, you agree to the revised policy.
We will keep your personal information accurate, complete and up-to-date with the information that you provide to us. If you request access to your personal information, we will inform you of the existence, use and disclosure of your personal information as allowed by law, and provide you access to that information.
Information gathered by UrbnPress
We collect certain personal information about visitors and users of UrbnPress.
The most common types of information we collect are things like: user names, email addresses, other contact details, payment information such as payment agent details, transaction details, support queries and web analytics data.
If you choose to subscribe to our free email newsletter we collect your email address.
We use this information to service your account, verify your identity, process transactions, enhance our services, manage our legal and operational affairs and answer questions you may have.
When do we collect this information?
We collect this information when you visit our website or engage with us either by email, web form, instant message, phone, or post content on our website (including forums & blogs). We also collect any additional information that you may provide to us.
When you provide personal information to us you’re consenting to us collecting and using that information in line with this policy and the terms of service. You are likely to provide personal information when you complete membership registration, make donations, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or communicate with us in any other way.
Information regarding cookies
While you visit our site, we track:
Location, IP address and browser type: we’ll use this for improving our services.
When you register or make a donation, we’ll ask you to provide information including your name, email address, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
send you information about your account and order
respond to your requests, including complaints
process payments and prevent fraud
set up your account for our site
comply with any legal obligations we have
improve our site offerings
send you marketing messages, if you opt in to receive them
We do NOT store your credit or debit card information nor do we have sight of this information since the transaction is entirely between you and the gateway provider and this transaction is concluded on the site of the gateway provider.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
We also accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store payment information for six (6) years for tax and accounting purposes. This includes your name and email address.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Our website also uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Who on our team has access?
Members of our team have access to the information you provide us. For example, Administrators and Site Managers can access:
Payment information like when you made a donation and what amount you donated;
Customer information like your name, email address, and billing information.
Our team members have access to this information to help fulfill transacions and support you.
When and why do we share Personal Information with third parties?
We use the following third-party service providers named below to process and store your data:
We also may share your details due to the following legal exceptions:
Personal information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. It may also be shared with our professional advisors (lawyers, accountants etc) or with regulators and government authorities.
When you email or write to us then we retain that email or letter to allow sufficient time for your query to be dealt with. Once the matter has been concluded, emails and letters will be kept as long as required to keep proof for legal requirements and will be delete afterwards.
We do NOT use any information submitted to us by email or letter for marketing purposes.
What do we do with your Personal Information when you terminate your relationship with us?
If an account remains inactive for one hundred and eighty (180) days then we may delete it from our system unless you contact us and request otherwise. You may also close the account you have with us at any time. To make an access, correction or closure request, please contact us using the contact details at the end of this policy.
We also keep three (3) years rolling backups and log files of our systems (server logs and download logs) after which time they are deleted.
We will continue to store archived copies of your previous financial transactions for legitimate business purposes only and for a period of six (6) years to comply with our legal and financial requirements.
Note that any pending, failed or cancelled transactions are automatically deleted after a thirty (30) day period. Copies of these orders, because they have failed to be processed, are not stored beyond this thirty (30) day period.
What we don’t do with your personal information
We do not share, disclose, sell, rent, or otherwise provide personal information to other companies for the marketing of their own products or services.
We do not use the personal information we collect from you or your customers to contact or market to your customers or directly compete with you. However, UrbnPress may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.
How do we keep your personal information secure?
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property and any other Personal Information entrusted to us. All personal information is fully encrypted and stored in secure off site ‘zero knowledge’ locations. Our information security systems apply to people, processes and information technology systems on a risk management basis.
In the event of a data breach we shall inform you and the relevant authorities as soon as we become aware of it.
Access to your personal information
You retain all rights to your personal information and can access it anytime. In addition, UrbnPress takes reasonable steps to allow you to correct or amend personal information that is shown to be inaccurate or incomplete. You can request to receive an exported file of the personal data from your account we hold about you, including any data you have provided to us.
You also have the right to be forgotten. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. We automatically delete expired accounts in line with our policies detailed above but if you wish for your account to be deleted sooner then contact us using the details below and we will expedite your request within thirty (30) days.
If you have any questions about your personal information or this policy, please contact us at [email protected]
Last update: January, 7th 2019